When knowledge flows, teams can move.
In maintenance industries where teams are constantly on the move, working across different sites and geographies, the risk of wasting hours of the day troubleshooting is very real; and the bigger the team, the more this wasted time ads up and impacts the business.
The reality is, knowledge-sharing can’t rely on workers being in the same depot or job site at the same time. Without structured ways to capture and distribute knowledge, businesses face inefficiencies, delays, and frustrated employees who waste time searching for answers that should be at their fingertips. In manufacturing and maintenance, where frontline workers rely on accurate information to keep operations running, the stakes couldn’t be higher.
Out in the field, workers need fast, reliable access to critical knowledge.
Time-wasting and knowledge loss
Whether they’re installing a heat pump, maintaining a solar panel, or diagnosing an equipment failure, every minute spent waiting for guidance is lost productivity. But too often, that guidance still depends on calling a colleague, sifting through old manuals, or relying on scattered notes.
If the right person doesn’t happen to be available in that moment, progress grinds to a halt until they are.
Could you imagine the same being said for any other industry?
A great example of this came from a maintenance team I worked with myself. They had a core group of highly skilled engineers who knew the equipment inside out, and newer recruits leaned on them for quick fixes and troubleshooting. But as the business grew, those experts became overloaded, with constant calls and messages pulling them away from their own tasks.
Another major risk of poor knowledge capture and knowledge sharing is that earned expertise goes in the bin when our employees leave. Every business has a handful of individuals who are the ‘go-to’ people for solving problems, but what happens when they retire, switch companies, or take time off?
Without a structured system in place, their know-how disappears, leaving giant gaps.
A better way to work
I understand how businesses lose control of efficiency when they rely too heavily on informal means of wisdom sharing between employees and teams. I struggled to overcome it for many years, but the expansive power of AI has allowed us to overcome this problem effectively and critically, safely too.
Businesses don’t have to let valuable knowledge slip through the cracks.
It’s now possible to capture expertise and make it easily accessible for everyone - whether its waiting to be unlocked from voice notes, reports, emails or tickets.
In fact Lorefully does just that, helping organisations to digitise critical know-how and make it instantaneously accessible through an easy-to-use chat format. Imagine frontline workers being able to ask questions of your most experienced employee all day, every day, without any other negative repercussions. Housing all of your team’s collective wisdom in one storage repository, when someone leaves the business, you can ensure that their valuable insights don’t leave with them.
This doesn’t just improve efficiency, it also reduces the pressure on senior staff and empowers workers to solve problems independently.
For field teams, the ability to get instant answers without needing to track down a colleague can be the difference between a job completed on time and a costly delay. The best organisations will be the ones that make expertise accessible, prevent information bottlenecks, and create a culture where knowledge flows freely; no matter where their teams are based.
If you’re ready to get things moving faster, email us. Early access is now open: hello@lorefully.com