A lack of structured knowledge-sharing is costing your business more than you think
In every operations role I’ve held, I have seen the same frustration play out time and time again. When someone needs an answer, they turn to the most experienced person in the room.
But too often, that person - whether myself or a colleague - then becomes a bottleneck; pulling them off more strategic, value-creating areas of the business.
The issue is the lack of knowledge access. It’s the fact that critical information lives in people’s heads rather than in an accessible, structured system that everyone can access independently. Inexperienced workers rely on those with more experience to help them overcome small ‘everyday issues’, soaking up time and energy that should be dedicated to high-value problem-solving.
The result? Teams waste hours chasing answers that should be available at their fingertips. That is not just frustrating; it is a drain on productivity and profit. Every repeated query represents lost time, and every inefficiency adds up.
The time to fix a broken system is now
Throughout my career, I have worked on improving operations across industries; leading teams, managing complex projects and driving digital transformation. One thing has always been clear: organisations that fail to capture and share knowledge effectively end up relying too heavily on a few key people to keep things running. But this organic ‘process’ is unsustainable, especially as workforces change, experienced employees move on and customer expectations continue to rise.
With AI and digital solutions advancing rapidly, there is no excuse for knowledge to remain locked away in silos. Today’s workers expect intuitive, self-service access to the information they need. If businesses do not modernise their approach, they risk inefficiency, burnout among their most experienced employees and a growing competitive disadvantage.
Making knowledge easy to find makes everyone’s job easier
A structured knowledge-sharing system doesn’t just prevent information loss, it transforms the way a business operates. It streamlines training, accelerates decision-making and reduces the dependency on a small group of ‘go-to’ people. More importantly, it empowers employees at every level to work independently and efficiently, driving better outcomes for both the company and its customers.
Businesses that prioritise knowledge-sharing also foster a culture of collaboration and resilience. When employees can access the insights they need quickly, they are better equipped to solve problems, work proactively and focus on high-value tasks instead of wasting time searching for answers. This shift makes daily operations smoother and strengthens a business’s ability to adapt to inevitable change.
We designed Lorefully because we have lived these frustrations firsthand.
I personally know what it’s like to be the person everyone turns to for answers; the one who holds critical knowledge but has no scalable way to share it. That’s why our platform ensures that expertise is captured, organised and made instantly accessible to the people who need it most.
No more bottlenecks, no more knowledge walking out the door. Just a smarter way to work.
If your business still relies on a handful of people as the single source of truth, it’s time to rethink your approach. The cost of not doing so is higher than you might think. Early access now open: hello@lorefully.com